Appointments, opening hours, accessibility

New guidance on making appointments and visiting our office.
As we come out of a long period of office closures we want to make sure that you receive the service you need when you need it.

This is our guide to help you get the best service possible over the next few months.

Need an appointment?
If you need to see or talk to a housing officer, a financial advisor, or any other staff member, please contact us first to make an appointment (see contact information below).

Our staff are out and about in the community or taking calls and won’t be able to see you if you drop in to the office. So it’s best to get in touch with us first.

Office opening hours
Our main office on Firhill Road is now open on: 

• Monday - Friday, 10am-12 noon & 2-4pm

The office is open for pre-arranged meetings, general enquiries and for you to pick up forms and other things you might need. But, if you can, please call us first so that we know to expect you and have time to prepare any forms or other information that you need.

All other offices, including The Courtyard, Westercommon, remain closed for the time being.

How to get in touch
We really appreciate your co-operation with these new arrangements. They’ll help us to help customers get a good service when they need it.

So, if you want to make an appointment, have a question or service request, you can:

Call      0808 143 2002
Email   contactus@qcha.org.uk
Visit     qcha.org.uk/contact-us 
or
Download the Queens Cross app. 

You can use the Queens Cross app to report and track repairs, check your rent balance, report anti-social behaviour, update your personal information and lots more. 

To get started, download the app from the App Store or Google Play and enter your name, date of birth, email address and tenancy number. If you don’t know your tenancy number, call us and we’ll let you know.

Thank you for your help and co-operation.

Main Office

Address: 45 Firhill Road, Glasgow G20 7BE
Opening hours: Monday - Friday, 10am-12 noon & 2-4pm

Accessibility: Accessible parking available in the car park at the front of the building. The main entrance is accessible and there is lift access to the upper floors. There are accessible toilets on every floor and hearing loops.

The Courtyard - Westercommon/Hamiltonhill Housing Office

Address: 2 Westercommon Drive, Glasgow G22 5PG
Opening hours: Currently closed

Accessibility: There's accessible parking at the front of the building. The main entrance is accessible and there is lift access to the upper floors and there are accessible toilets and hearing loops.

Dundasvale Housing Office

Address: Ground Floor, 2 Dundasvale Court, Glasgow G4 0DF 
Opening hours: Currently closed

Accessibilty: There's a City Parking car park at ground level. There are stairs and ramps to Dundasvale upper level where our office is located.