Paying Your Rent

Rent is collected in advance on the first day of each month. There are several ways that you can pay your rent. 

Set up a Direct Debit

You can pay by Direct Debit straight from your bank account. Please speak to your housing officer who can set this up for you.

Debit or credit card
You can pay with a debit or credit card either at our main office or over the phone by calling us on 0808 143 2002.

QC App
You can pay through our Queens Cross app. To get started, download the app from Apple App Store or Google Play Store. Just search for ‘Queens Cross app’.

Allpay 
You can pay your rent online at allpayments.net using your rent payment card or by calling Allpay direct on 0330 041 6497.

Post Office or Pay Point

You can use your rent payment card at any Post Office, shop or outlet where you see the Pay Point logo.

Cheque 

You can pay by cheque at our main office at 45 Firhill Road or post a cheque to us. All cheques should be made payable to ‘Queens Cross Housing Association’ and have your rent account number written clearly on the reverse.

Difficulties paying your rent?

If you’re having difficulties paying your rent, we are here to help. It’s important you contact your housing team as soon as you know there’s a problem.

They can talk to you about:

• Paying your rent arrears in instalments
• Benefits you may be entitled to but are not currently claiming
• Support from our in-house welfare rights and money advice services.

Rents are reviewed every year in line with our Rent Policy and all tenants are invited to take part in this consultation.